Refund policy
Return & Refund Policy – Elaisha Couture
At Elaisha Couture, we take pride in offering thoughtfully crafted pieces designed to elevate your style. Your satisfaction is important to us, and we stand behind the quality of every product we deliver.
1. 100% Return Guarantee
We offer a 100% return guarantee within 7 days of purchase. If you are not fully satisfied with your order, you may request a return within this period.
2. Return Eligibility
To qualify for a return:
- The item must be unused, unworn, and in original condition
- All original tags, packaging, and accessories must be intact
- The return request must be raised within 7 days of delivery
3. Non-Returnable Items
Certain items are not eligible for returns:
- Customized or made-to-order products
- Items purchased during clearance or final sale
- Products damaged due to improper use or handling
4. Return Process
To initiate a return:
- Email us at elaishaxp@gmail.com with your order number and reason for return
- Our team will review your request within 24–48 hours
- Once approved, you will receive detailed return instructions
5. Refund Policy
- After receiving and inspecting the returned item, refunds will be processed
- The amount will be credited to your original payment method within 5–7 business days
- Shipping charges (if applicable) are non-refundable
6. Exchange Policy
We offer exchanges in the following cases:
- Size-related issues
- Defective or damaged products
7. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery
- Share clear images/videos as proof
- We will arrange a replacement or full refund at no extra cost
8. Contact Us
For any queries, feel free to reach out:
📧 elaishaxp@gmail.com